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Latest Headlines
@GSElevator not a real Goldman Sachs employee
Recall that supposed Goldman Sachs employee has been Tweeting via @GSElevator about the very funny things he hears riding the elevators at the gilded bank, recounting, for example, talk about the person who saw “LB” at the gym and pronounced him “seriously hairy.”
The Tweeter got a lot of publ
Trading on Tweets still a fad?
We continue to hear a lot about services that aim to provide custom market indicators based on Twitter and other social media feeds. We’ve noted the efforts of Derwent Capital and others who...
Big banks struggle with Twitter
As banks confronted the social media revolution, one of the first areas where the concept took hold was customer service. Banks set up methods by which customer service reps could address issues via...
Handling complaints via Twitter
The rise of Twitter as a customer service tool has been nothing short of stunning. It has become a critical channel of communication.
We're now at the point where complaints via Twitter seem to be given de facto priority over complaints lodged via other media. Companies should be commended for
Social media compliance looms as pressing issue
A new survey from consulting firm Protiviti has found that the top six priorities for CIOs are: Information security and privacy; virtualization and cloud computing; social media integration; data classification and management; regulatory compliance; and vendor management.
All of these iss
Groupon IPO terms starkly different
Apart from Facebook, perhaps no other website symbolizes the new crop of dotcoms as well as Groupon.
Not too long ago, the impending IPO of the Chicago-based firm was a cause celebre in the technology and the financial industries. It was seen as a can't-miss internet company, mentioned in the
Weak social media policies could be legal nightmare
We've seen several incidents featuring employees who were fired for statements that were issued via social media, usually either Facebook or Twitter.
While companies may have iron-clad policies that prohibit disparaging such statements, cfo.com notes that some companies may find themselves
Bank of America defends fee, small banks see opportunity
So how elastic is consumer demand for debit cards and checking accounts?
We may be about to find out. It's fair to say that the move by Bank of America to hike debit card fees on its millions of retail customers has not gone over well. My favorite was the FOX anchor who cut up her ca
Making frenemies to help insecurity battle?
A hacker who goes by the name Comex (his real name is Nicholas Allegra) achieved fame but hardly fortune recently as the purveyor of JailbreakMe2 and Jailbreak 3, which allow iPhone users to jailbreak their phones.
You would think that this would make him a rogue in the eyes of Apple, which pr
Doubts on Twitter feeds as market indicators
The idea that sentiment indicators based on Tweets can accurately predict the market has been galvanizing, to say the least. Yet despite some academic evidence that this is the case, there are plenty
