We've noted before that the mortgage modification process is rough and tumble and all too paper-driven. It is not for the faint of heart or those short on patience. The reality is that everyone wants to modify but relatively few actually qualify.

Complaints have abounded. Some call center employees said that some callers have threatened suicide. But the top banks would like you to know that they are throwing armies of employees at the problem. According to the Wall Street Journal's Developments blog, Wells Fargo (NYSE: WFC) said in testimony that it has 17,400 people involved in "home preservation." That's up 10,000 since the beginning of last year. JPMorgan Chase (NYSE: JPM) and Bank of America (NYSE: BAC) each say they have more than 16,000 employees on the front line, but that isn't necessarily making the process any easier. And you can imagine that adding second liens and home equity modifications to the mess will make it much more complex. 

For more:
- here's the article

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