This qualifies as another PR setback for Bank of America (BAC). The bank fired Jackie Ramos after she decided to just say no to her employer's $15 "convenience" charges and $39 overdraft fee. She just couldn't enforce the fees, she says, which was unfortunate given her job was to call customers who fall behind on card payments and either modify their accounts or get them paying. 

"But not all customers qualify for modification programs that will help them, and Ramos grew tired of saying no after six months on the job," says the Huffington Post. So she started putting people who didn't qualify in the modification program anyway--a violation of her employer's rules.

So the bank really had no choice but to take action. It probably did not expect her to make video and post it on YouTube. She did not come off as angry or bitter. Her calm explanation of how her job was "inherently evil" was more effective that way. In a nearly 10 minute video, she explains the ins and out of the card modification process and offers some stories of normal people in debt.  

For more:
- here's the article

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