Research Reports

Introduction
Although mass affluent customers reportedly can generate four times as much revenue as retail customers, this market remains a difficult one for banks to serve well while maintaining profitability. Banks with mass affluent propositions need to know what strategies for customer acquisition, increasing share of wallet, product and service proposition, and customer service work profitably.

Introduction
Greater value is being placed on wellbeing, balance and moderation. Using Financial Services products to manage stress and financial health will therefore be in vogue in this post recessionary climate. FS providers need to remind consumers that financial services can actually play a role reducing, rather than adding to, consumer stress.

Introduction
The outsourcing of information and communication technology (ICT) and business process outsourcing (BPO) services by large enterprises picked up in the second half of 2010, making H2 2010 the most successful period for outsourcing activity since H1 2008.

In the recovering Financial Services marketplace new and existing providers are competing to grow their share of an increasingly wary and cynical customer base. Datamonitor has identified ten consumer trends that provide a vital tool for providers wanting to succeed.

Consumers demand that Financial Services providers offer them quick and easy solutions in order to save time in an increasingly pressured society. The global financial crisis has also exacerbated the need for time saving as consumers streamline their lifestyles.

In the recovering Financial Services marketplace new and existing providers are competing to grow their share of an increasingly wary and cynical customer base. Datamonitor has identified ten consumer trends that provide a vital tool for providers wanting to succeed. The need to understand why consumers value Authenticity and how this trend drives consumer behavior is more important than ever.

Until recently, banks seemed to be neglecting their branches in favor of remote channels. However, they are now appreciating that branches are a highly effective channel for acquiring customers and selling products. Banks have therefore put in a lot of effort into improving the quality of the customer experience on offer in their branches. This report investigates the impact of these changes.

Introduction
Consumers demand that Financial Services providers offer them quick and easy solutions in order to save time in an increasingly pressured society. The global financial crisis has also exacerbated the need for time saving as consumers streamline their lifestyles. FS providers need to offer a customer-centric experience across all channels in order to meet this consumer demand.

Introduction
In the recovering Financial Services marketplace new and existing providers are competing to grow their share of an increasingly wary and cynical customer base. Datamonitor has identified ten consumer trends that provide a vital tool for providers wanting to succeed. The need to understand why consumers value Authenticity and how this trend drives consumer behavior is more important than ever.

Until recently, banks seemed to be neglecting their branches in favor of remote channels. However, they are now appreciating that branches are a highly effective channel for acquiring customers and selling products. Banks have therefore put in a lot of effort into improving the quality of the customer experience on offer in their branches. This report investigates the impact of these changes.